Microsoft named a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2026
The promise of agentic service requires more than just automation; it demands a unified context and intelligence layer that travels with the work.
Analyst reports
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Microsoft Dynamics 365 named a Leader in three Gartner® Magic Quadrant™ reports: Cloud ERP for Service-Centric Enterprises, Cloud ERP for Product-Centric Enterprises, and Cloud ERP Finance
We’re excited to announce Microsoft Dynamics 365 is a Leader in three Gartner® Magic Quadrant™ reports. -
Microsoft is named a Leader in 2025 Gartner® Magic Quadrant™ for CRM Customer Engagement Center
Microsoft leads in agentic service, transforming customer engagement with AI and Dynamics 365 in Gartner’s 2025 CRM Magic Quadrant. -
Microsoft named a Leader in the 2025 Gartner® Magic Quadrant™ for Sales Force Automation Platforms
Microsoft has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Sales Force Automation for the fifteenth consecutive year. -
Get started with agents for finance: Learnings from 2025 Gartner® CFO & Finance Executive Conference
Based on conversations at the 2025 Gartner CFO Conference, here are three things finance leaders should know about getting started with agents and AI. -
Microsoft named a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025
Today, we’re delighted to announce that Microsoft has been named a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025. -
Microsoft is named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center
We’re proud to announce that Microsoft has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center. -
Microsoft is recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Cloud ERP for Service-Centric and Product-Centric Enterprises
Microsoft is leader in both Gartner’s Magic Quadrants for Cloud ERP for Service-Centric and Product-Centric Enterprises. -
Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for Sales Force Automation Platforms
Microsoft has been recognized as a Leader in the 2024 Magic Quadrant for Sales Force Automation for the fourteenth consecutive year. -
Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms
Microsoft has been recognized as a Leader in the 2024 Gartner Magic Quadrant™ for B2B Marketing Automation Platforms. -
Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service
We are pleased to share the results of a March 2024 Forrester Consulting Total Economic Impact (TEI) Study commissioned by Microsoft. -
Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024
Most organizations find it’s no longer good enough to just measure successful service engagements solely on whether a customer issue is resolved.
